Federal Aviation Administration, DOT Section 5.97 and maintain the competencies necessary to perform their duties relevant to the operation and performance of the SMS. (7) A confidential employee reporting system in which employees can report hazards, issues, concerns, occurrences, incidents, as well as propose solutions and safety improvements. (b) The certificate holder must develop and maintain processes that analyze the data acquired through the processes and systems identified under paragraph (a) of this section and any other relevant data with respect to its operations, products, and services. Section 5.93 [80 FR 1326, Jan. 8, 2015, as amended at 82 FR 24010, May 25, 2017] Section 5.73 Safety performance assessment. (a) The certificate holder must conduct assessments of its safety performance against its safety objectives, which include reviews by the accountable executive, to: (1) Ensure compliance with the safety risk controls established by the certificate holder. (2) Evaluate the performance of the SMS. (3) Evaluate the effectiveness of the safety risk controls established under Section 5.55(c) and identify any ineffective controls. (4) Identify changes in the operational environment that may introduce new hazards. (5) Identify new hazards. (b) Upon completion of the assessment, if ineffective controls or new hazards are identified under paragraphs (a)(2) through (5) of this section, the certificate holder must use the safety risk management process described in subpart C of this part. Subpart F - SMS Documentation and Recordkeeping Section 5.95 SMS documentation. The certificate holder must develop and maintain SMS documentation that describes the certificate holder-s: (a) Safety policy. (b) SMS processes and procedures. Section 5.97 SMS records. (a) The certificate holder must maintain records of outputs of safety risk management processes as described in subpart C of this part. Such records must be retained for as long as the control remains relevant to the operation. (b) The certificate holder must maintain records of outputs of safety assurance processes as described in subpart D of this part. Such records must be retained for a minimum of 5 years. (c) The certificate holder must maintain a record of all training provided under Section 5.91 for each individual. Such records must be retained for as long as the individual is employed by the certificate holder. (d) The certificate holder must retain records of all communications provided under Section 5.93 for a minimum of 24 consecutive calendar months. Section 5.75 Continuous improvement. The certificate holder must establish and implement processes to correct safety performance deficiencies identified in the assessments conducted under Section 5.73. Subpart E - Safety Promotion Section 5.91 Competencies and training. The certificate holder must provide training to each individual identified in Section 5.23 to ensure the individuals attain spaschal on DSK3GDR082PROD with CFR Safety communication. The certificate holder must develop and maintain means for communicating safety information that, at a minimum: (a) Ensures that employees are aware of the SMS policies, processes, and tools that are relevant to their responsibilities. (b) Conveys hazard information relevant to the employee-s responsibilities. (c) Explains why safety actions have been taken. (d) Explains why safety procedures are introduced or changed. 25 VerDate Sep<11>2014 12:50 Apr 30, 2019 Jkt 247046 PO 00000 Frm 00035 Fmt 8010 Sfmt 8010 Y:\SGML\247046.XXX 247046