145 

Federal Aviation Administration, DOT 

§ 121.369 

oversight of all contracted covered 
work. 

(g) The policies, procedures, methods, 

and instructions required by para-
graphs (e) and (f) of this section must 
be acceptable to the FAA and included 
in the certificate holder’s maintenance 
manual as required by§ 121.369(b)(10). 

(h) Each certificate holder who con-

tracts for maintenance, preventive 
maintenance, or alterations must pro-
vide to its responsible Flight Standards 
office, in a format acceptable to the 
FAA, a list that includes the name and 
physical (street) address, or addresses, 
where the work is carried out for each 
maintenance provider that performs 
work for the certificate holder, and a 
description of the type of maintenance, 
preventive maintenance, or alteration 
that is to be performed at each loca-
tion. The list must be updated with 
any changes, including additions or de-
letions, and the updated list provided 
to the FAA in a format acceptable to 
the FAA by the last day of each cal-
endar month. 

[Docket FAA–2011–1136, Amdt. 121–371, 80 FR 
11546, Mar. 4, 2015, as amended by Docket 
FAA–2018–0119, Amdt. 121–380, 83 FR 9173, 
Mar. 5, 2018] 

§ 121.369

Manual requirements. 

(a) The certificate holder shall put in 

its manual a chart or description of the 
certificate holder’s organization re-
quired by § 121.365 and a list of persons 
with whom it has arranged for the per-
formance of any of its required inspec-
tions, other maintenance, preventive 
maintenance, or alterations, including 
a general description of that work. 

(b) The certificate holder’s manual 

must contain the programs required by 
§ 121.367 that must be followed in per-
forming maintenance, preventive 
maintenance, and alterations of that 
certificate holder’s airplanes, including 
airframes, aircraft engines, propellers, 
appliances, emergency equipment, and 
parts thereof, and must include at least 
the following: 

(1) The method of performing routine 

and nonroutine maintenance (other 
than required inspections), preventive 
maintenance, and alterations. 

(2) A designation of the items of 

maintenance and alteration that must 
be inspected (required inspections), in-

cluding at least those that could result 
in a failure, malfunction, or defect en-
dangering the safe operation of the air-
craft, if not performed properly or if 
improper parts or materials are used. 

(3) The method of performing re-

quired inspections and a designation by 
occupational title of personnel author-
ized to perform each required inspec-
tion. 

(4) Procedures for the reinspection of 

work performed pursuant to previous 
required inspection findings (

buy-back 

procedures

). 

(5) Procedures, standards, and limits 

necessary for required inspections and 
acceptance or rejection of the items re-
quired to be inspected and for periodic 
inspection and calibration of precision 
tools, measuring devices, and test 
equipment. 

(6) Procedures to ensure that all re-

quired inspections are performed. 

(7) Instructions to prevent any per-

son who performs any item of work 
from performing any required inspec-
tion of that work. 

(8) Instructions and procedures to 

prevent any decision of an inspector, 
regarding any required inspection from 
being countermanded by persons other 
than supervisory personnel of the in-
spection unit, or a person at that level 
of administrative control that has 
overall responsibility for the manage-
ment of both the required inspection 
functions and the other maintenance, 
preventive maintenance, and alter-
ations functions. 

(9) Procedures to ensure that re-

quired inspections, other maintenance, 
preventive maintenance, and alter-
ations that are not completed as a re-
sult of shift changes or similar work 
interruptions are properly completed 
before the aircraft is released to serv-
ice. 

(10) Policies, procedures, methods, 

and instructions for the accomplish-
ment of all maintenance, preventive 
maintenance, and alterations carried 
out by a maintenance provider. These 
policies, procedures, methods, and in-
structions must be acceptable to the 
FAA and provide for the maintenance, 
preventive maintenance, and alter-
ations to be performed in accordance 

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