443 

Pipeline and Haz. Matls. Safety Admin., DOT 

§ 172.604 

(e.g., an emergency response guidance 
document), in a manner that cross-ref-
erences the description of the haz-
ardous material on the shipping paper 
with the emergency response informa-
tion contained in the document. 
Aboard aircraft, the ICAO ‘‘Emergency 
Response Guidance for Aircraft Inci-
dents Involving Dangerous Goods’’ and, 
aboard vessels, the IMO ‘‘Emergency 
Procedures for Ships Carrying Dan-
gerous Goods’’, or equivalent docu-
ments, may be used to satisfy the re-
quirements of this section for a sepa-
rate document. 

(c) 

Maintenance of information. 

Emer-

gency response information shall be 
maintained as follows: 

(1) 

Carriers. 

Each carrier who trans-

ports a hazardous material shall main-
tain the information specified in para-
graph (a) of this section and § 172.606 of 
this part in the same manner as pre-
scribed for shipping papers, except that 
the information must be maintained in 
the same manner aboard aircraft as the 
notification of pilot-in-command, and 
aboard vessels in the same manner as 
the dangerous cargo manifest. This in-
formation must be immediately acces-
sible to train crew personnel, drivers of 
motor vehicles, flight crew members, 
and bridge personnel on vessels for use 
in the event of incidents involving haz-
ardous materials. 

(2) 

Facility operators. 

Each operator of 

a facility where a hazardous material 
is received, stored or handled during 
transportation, shall maintain the in-
formation required by paragraph (a) of 
this section whenever the hazardous 
material is present. This information 
must be in a location that is imme-
diately accessible to facility personnel 
in the event of an incident involving 
the hazardous material. 

[Amdt. 172–116, 54 FR 27146, June 27, 1989; 54 
FR 28750, July 5, 1989, as amended by Amdt. 
172–116, 55 FR 875, Jan. 10, 1990; Amdt. 172–151, 
62 FR 1234, Jan. 8, 1997; 66 FR 45379, Aug. 28, 
2001; 68 FR 75741, Dec. 31, 2003] 

§ 172.604

Emergency response tele-

phone number. 

(a) A person who offers a hazardous 

material for transportation must pro-
vide a numeric emergency response 
telephone number, including the area 
code, for use in an emergency involving 

the hazardous material. For telephone 
numbers outside the United States, the 
international access code or the ‘‘+’’ 
(plus) sign, country code, and city 
code, as appropriate, that are needed to 
complete the call must be included. 
The telephone number must be— 

(1) Monitored at all times the haz-

ardous material is in transportation, 
including storage incidental to trans-
portation; 

(2) The telephone number of a person 

who is either knowledgeable of the haz-
ardous material being shipped and has 
comprehensive emergency response and 
incident mitigation information for 
that material, or has immediate access 
to a person who possesses such knowl-
edge and information. A telephone 
number that requires a call back (such 
as an answering service, answering ma-
chine, or beeper device) does not meet 
the requirements of paragraph (a) of 
this section; and 

(3) Entered on a shipping paper, as 

follows: 

(i) Immediately following the de-

scription of the hazardous material re-
quired by subpart C of this part; or 

(ii) Entered once on the shipping 

paper in the manner prescribed in para-
graph (b) of this section in a promi-
nent, readily identifiable, and clearly 
visible manner that allows the infor-
mation to be easily and quickly found, 
such as by highlighting, use of a larger 
font or a font that is a different color 
from other text and information, or 
otherwise setting the information 
apart to provide for quick and easy rec-
ognition. The offeror may use one of 
the methods prescribed in this para-
graph only if the telephone number ap-
plies to each hazardous material en-
tered on the shipping paper, and if it is 
indicated that the telephone number is 
for emergency response information 
(for example: ‘‘EMERGENCY CON-
TACT: * * *’’). 

(b) The telephone number required by 

paragraph (a) of this section must be – 

(1) The number of the person offering 

the hazardous material for transpor-
tation when that person is also the 
emergency response information pro-
vider (ERI provider). The name of the 
person, or contract number or other 
unique identifier assigned by an ERI 

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