790 

14 CFR Ch. I (1–1–14 Edition) 

§ 91.1021 

with title 49 of the United States Code, 
applicable regulations, and the pro-
gram manager’s management specifica-
tions. 

(b) The program manager must— 
(1) Make available to the Adminis-

trator at the program manager’s prin-
cipal base of operations, or at a place 
approved by the Administrator, the 
program manager’s management speci-
fications; and 

(2) Allow the Administrator to make 

any test or inspection, other than an 
en route inspection, to determine com-
pliance respecting any matter stated in 
paragraph (a) of this section. 

(c) Each employee of, or person used 

by, the program manager who is re-
sponsible for maintaining the program 
manager’s records required by or nec-
essary to demonstrate compliance with 
this subpart must make those records 
available to the Administrator. 

(d) The Administrator may deter-

mine a program manager’s continued 
eligibility to hold its management 
specifications on any grounds listed in 
paragraph (a) of this section, or any 
other appropriate grounds. 

(e) Failure by any program manager 

to make available to the Administrator 
upon request, the management speci-
fications, or any required record, docu-
ment, or report is grounds for suspen-
sion of all or any part of the program 
manager’s management specifications. 

§ 91.1021

Internal safety reporting and 

incident/accident response. 

(a) Each program manager must es-

tablish an internal anonymous safety 
reporting procedure that fosters an en-
vironment of safety without any poten-
tial for retribution for filing the re-
port. 

(b) Each program manager must es-

tablish procedures to respond to an 
aviation incident/accident. 

§ 91.1023

Program operating manual 

requirements. 

(a) Each program manager must pre-

pare and keep current a program oper-
ating manual setting forth procedures 
and policies acceptable to the Adminis-
trator. The program manager’s man-
agement, flight, ground, and mainte-
nance personnel must use this manual 
to conduct operations under this sub-

part. However, the Administrator may 
authorize a deviation from this para-
graph if the Administrator finds that, 
because of the limited size of the oper-
ation, part of the manual is not nec-
essary for guidance of management, 
flight, ground, or maintenance per-
sonnel. 

(b) Each program manager must 

maintain at least one copy of the man-
ual at its principal base of operations. 

(c) No manual may be contrary to 

any applicable U.S. regulations, foreign 
regulations applicable to the program 
flights in foreign countries, or the pro-
gram manager’s management specifica-
tions. 

(d) The program manager must make 

a copy of the manual, or appropriate 
portions of the manual (and changes 
and additions), available to its mainte-
nance and ground operations personnel 
and must furnish the manual to— 

(1) Its crewmembers; and 
(2) Representatives of the Adminis-

trator assigned to the program man-
ager. 

(e) Each employee of the program 

manager to whom a manual or appro-
priate portions of it are furnished 
under paragraph (d)(1) of this section 
must keep it up-to-date with the 
changes and additions furnished to 
them. 

(f) Except as provided in paragraph 

(h) of this section, the appropriate 
parts of the manual must be carried on 
each aircraft when away from the prin-
cipal operations base. The appropriate 
parts must be available for use by 
ground or flight personnel. 

(g) For the purpose of complying 

with paragraph (d) of this section, a 
program manager may furnish the per-
sons listed therein with all or part of 
its manual in printed form or other 
form, acceptable to the Administrator, 
that is retrievable in the English lan-
guage. If the program manager fur-
nishes all or part of the manual in 
other than printed form, it must en-
sure there is a compatible reading de-
vice available to those persons that 
provides a legible image of the mainte-
nance information and instructions, or 
a system that is able to retrieve the 
maintenance information and instruc-
tions in the English language. 

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